Community & Membership Strategist · Farrow Collective
69
Sessions
4.8 ★
30 ratings
4
Offers
I help creators and founders design paid communities and memberships that actually retain. Nine years across community roles at two venture-backed startups and, before that, running a 12,000-member paid community of my own. I know the difference between a community that feels alive at month three and one that feels like a graveyard by month six — and most of it is design, not content. My work is on onboarding sequences, rituals, tiering, and the quiet operational boring stuff that determines whether people stay. I don't do community 'strategy' as a vibe — I do specific, testable mechanics.
Onboarding, rituals, tiering, and the unglamorous mechanics of a membership that compounds.
Duration: 10 min
A short call to see if your community problem is the kind I can help with.
Honest read on fit
Free
Duration: 30 min
A quick look at your funnel, onboarding, and retention math to find the biggest leak.
Two or three targeted fixes
$130
Duration: 60 min
A focused hour on your onboarding, tiering, or retention mechanics.
A clearer picture of what to change this month
$260
$234/ session
3-pack · $702 total
$780 if bought singly
Duration: 90 min
A 90-minute session rebuilding your first-30-day member journey from scratch.
A new onboarding sequence ready to ship
$390
Former Head of Community at two venture-backed SaaS companies.
Ran a 12,000-member paid community from 2019–2022.
Writes the Retention Notes newsletter on community operations.
“Nadia rebuilt our onboarding and 90-day retention jumped from 41% to 68%. Changed everything.”
“She's the only community person I've met who cares about operational boring as much as vibes.”